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Tuesday 11 December 2018


Lloyds opens digital-focused flagship branch

Written by Chris Lemmon

Lloyds Bank has opened a state-of-the-art flagship store in Manchester, offering a new banking experience combining face-to-face expertise with new technology.

The new store will be open seven days a week and will feature a digital zone that supports those new to internet banking, offering educational support as well as demonstrations. There will also be a new deposit facility, utilising the latest biometric fingerprint technology, and which enables customers to store their valuable possessions in a convenient, safe and secure location.

The branch will also have free Wi-Fi and phone charging available.

Robin Bulloch, managing director of Lloyds Bank and Bank of Scotland, said: “Customers’ needs are changing and it is vital that our branches reflect this. While digital services are becoming increasingly important to our customers, we continue to recognise the significant value of human interaction - people want to deal with people when it matters.

“That is why branches are not a thing of the past - they just need to be reimagined. As part of this we have invested £3 million in our first flagship branch, the largest single investment in a branch to date. It’s our most ambitious format, bringing people and businesses together to support the City of Manchester.”

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