trillium banner May 2013 version3

01/05/2012

By Scott Thompson

Kiatnakin Bank is to undertake a voice recording replacement programme across its branch network in Thailand. It has teamed with Red Box who will handle a phased installation over the next three years at 83 sites, as well as becoming the approved partner for any new branches or corporate requirements.

Red Box was selected based on its ability to provide a complete solution that offered transparent costing, reduced operating costs and aligned with the company's future telecommunications strategy. The new solution will integrate with Kiatnakin Bank's existing Alcatel telephony system. All call data will be archived centrally on media servers located at the bank's headquarters in Bangkok. Meanwhile, ongoing operational support and maintenance will be provided by TCS, Red Box's local partner in Thailand, via its nationwide network of 27 offices.

Will Hopkins APAC regional director at Red Box Recorders, says: "We are working closely with Kiatnakin Bank to ensure we meet their technical, commercial and operational requirements and we look forward to developing the relationship further. There are significant growth opportunities within Asia Pacific and we are well placed to become partner of choice within the financial services sector based on our ability to provide a solution that offers unrivalled simplicity, resilience and value."



Home     More News


Other stories you may find of interest:

Firms partner on voice recording and compliance solutions
CyberTech International, a provider of compliance recording solutions and IPC Systems, a supplier of trading communications, are signing an agreement to jointly market, distribute and produce next generation voice recording solutions

News in brief - January 2011
A round-up by FST

Siri the bank manager?
The majority of Brits will use voice commands to check their bank balance and perform other basic banking tasks on their mobile phone by 2014

logica banner



FStech Whitepapers
Customer engagement: challenges, barriers & benefits for financial services
This intelligence paper reports Aspect's independent research into the customer engagement trends of financial services providers based in the UK, in 2012 and beyond. The findings, which were gathered from senior IT and business decision-makers, questioned their challenges, goals and barriers to adoption of both technology and multi-channel customer engagement.
The business of social business - what works and how it's done
Social business represents a significant transformational opportunity for organisations. Many companies now realise the value of applying social approaches, both internally and externally. Social business can create valued customer experiences, increase workforce productivity and accelerate innovation. But companies can still wrestle with the organisational and cultural challenges posed by these new ways of working.
A new IBM Institute for Business Value study reveals how social approaches can be used to create meaningful business value.
Dragging Banks into the 21st Century – The Future of Banking
This paper looks at how investing in a Multi-Channel Framework is not a choice, but a necessity, if Banks are to safeguard market share, profit & growth in overcoming siloed & pre-existing legacy infrastructure to develop sophisticated online, digital and mobile customer channels.
Are We There Yet? Zero-Wait BI for Everyone
This CITO Research white paper, examines the business benefits of enabling users to perform their own data analysis, without making continual demands on IT.
Mobility Is Exploding: Are You Ready?
Mobile business intelligence replaces static information with real-time information, empowering data-driven decisions on the spot. This paper describes use cases to for bringing not just BI, but business discovery, to the front lines of your business.
Single Customer View in Financial Service
This white paper outlines what a single customer view is and what the UK requirements are, why this represents best practice and how it can be advantageous to the business, and the techniques and technologies that will be most effective in establishing and maintaining such an approach.
Genesys. Sustained Management: Changing the Game with Genesys iWD
The article explains how Genesys intelligent Workload Distribution (iWD) has the power to change the game in the contact center space based on new visibility into tracking, reporting, and performance management

This website is a part of Perspective Publishing Limited, registered in England No 2876166.
By using this website you agree to our COOKIE POLICY.