By Scott Thompson
IPL has launched an online, digital and mobile development framework for financial institutions.
The Multi-Channel Framework enables companies to overcome the problems caused by developing online, digital and mobile customer channels, without having to replace wholesale any pre–existing legacy IT infrastructure. It was recently deployed for Nationwide Building Society in the design and roll–out of its new online banking facility.
Steve Alexander, divisional director of banking & finance, IPL comments, “Banks and other financial institutions typically face common legacy platform problems of inflexibility and lack of agility thereby restricting their ability to react to new product opportunities and to easily improve their customer experiences across multiple channels. These Achilles Heels hinge on one central failing — the lack of effective system integration and thorough visibility of business and customer data. IPL's new Multi–Channel Framework can solve these in one fell swoop. Sitting above the inflexible legacy systems, the framework becomes a central part of the bank's IT infrastructure and avoids the cost of redevelopment. Doing more than simple middleware, the Framework removes the problem of data silos and disparate customer–facing front ends, empowering the organisation to act far more flexibly, responsively and, simply, quickly. New products can be brought to market in mere weeks and the development of new customer channels will no longer incur frightening costs or timeframes.”
Alexander adds: “The framework has been designed to enable banks and building societies to communicate with customers in a joined–up interactive manner. The beauty of this particular framework is that it can be tailored to fit individual business needs, so that a financial institution with a restrictively structured IT architecture can deliver digital offerings to the market, fully integrated with their existing systems. We are anticipating a high demand for the Framework due to a longstanding frustration amongst many financial institutions who have to date been largely unable to approach their customer base across a wider number of channels and deliver constantly improving customer service.”