Intelligent Environments has unveiled Interact, an integrated platform for digital financial services. This enables organisations to deliver financial products and services across all digital channels, platforms and devices, whilst providing a consistent, seamless and intuitive user experience. The company says it has already signed contracts to deliver the platform to two European banks.

David Webber, MD at Intelligent Environments, says: “A rapid pace of technology evolution has created a variety of digital channels for organisations to reach and manage relationships with their customers. Organisations run the risk of losing their customers or not leveraging the relationship as effectively as they could if these interactions remain isolated – even the largest retail or financial organisations still have a number of siloed ‘money to people’ engagements. We believe that no other provider can offer a single, consistent software solution for all digital channels.

“Interact is a financial services platform that will sit at the centre of our clients’ digital operations, helping banks to improve customer engagement at a time when relationships are being severely tested. The Vickers legislation only adds to the myriad of regulatory and consumer pressures that banks must now respond to in the bid to attract and retain customers. The new platform ensures that as compliance requirements evolve, solutions can be rolled out quickly and easily across banking systems, as well as giving customers an improved experience with their provider," he adds.

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