The first working day of 2016 saw HSBC’s online and mobile banking service go down, stranding both retail and business customers yesterday.
Users reported that they were locked out of their accounts for up to nine hours, and therefore unable to make any digital transactions. But the bank denied that it had been subject to any distributed denial of service (DDoS) attack.
HSBC responded yesterday by saying: “We apologise for any inconvenience this may have caused and our teams continue to work non-stop to restore all services. Regular updates will be provided. We will ensure customers do not lose out as a result of this issue.”
It appears that the issue has not been fully resolved however, with HSBC taking to Twitter at 9am today to post: “Good morning, unfortunately we are experiencing further service issues with personal online banking, however our mobile app is available. We understand the inconvenience this is causing our customers and we are doing everything we can to restore service.”
HSBC was last hit by a major glitch in August 2015, when processing problems affected up to 275,000 payments.
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