Germany’s largest direct bank, ING-DiBa, has chosen NCR Corporation to run and manage its entire network of more than 1,200 ATMs.

The partnership aims to help the bank simplify the management of its network and increase the availability of its ATMs, thereby enhancing the efficiency of business operations, reducing costs and improving customer service.

NCR software solutions have been deployed across the ATM network, and an NCR data centre is at the heart of the new setup.

The server application NCR Operate, within the data centre, handles and settles the transactions, records and reports on the running of the ATM network. Meanwhile NCR Connections will provide web service capabilities to ING and NCR APTRA Vision monitors the network. ING-DiBa also uses NCR OptiCash to automate its ATM cash management.

For the remote transition of the ATMs, NCR had to modify the software so that legacy systems with low memory, computing power and slow network connection could be upgraded and transitioned to the new platform.

Joerg Johannsen, manager of cash supply at ING-DiBa, said: “As we started the tender, we didn’t have a preferred solution in mind. Indeed, the complete outsourcing of our network was the preferred option, but not a definite goal.

“NCR was able to meet virtually all of our requirements and submitted such a well thought out offer with ideas and recommendations that the other options were soon discarded. The fact that NCR’s was able to automate the software transition ultimately influenced our decision.”

ING-DiBa is the largest German direct bank with more than eight million customers and 3,500 employees. It supplies customers of their 1.5 million current accounts with cash services by operating 1,200 ATMs at petrol stations, in shopping centres, as well as large retail stores and hotels.

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