Trillium Software
     

29/11/2011

By Scott Thompson

FStech is gearing up to announce the results of its Security Sentiment in Retail Banking Survey, carried out in association with fraud prevention specialist, ValidSoft.

An indepth review of the survey will appear in the November/December issue of the magazine, available in early December. FStech sought the opinions of over 100 CISOs and heads of security in UK-based financial institutions to gain insight into how the security community sees a variety of issues changing and how they feel that security can be improved. The research was carried out during autumn 2011.

All survey respondents were entered into a draw to win an Amazon Kindle and the winner was Mr. J. Chumbles, information security consultant at Yorkshire Building Society.

Click here to subscribe to FStech and receive a copy of the November/December issue: http://www.fstech.co.uk/fst/fstsubscriptions.php

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FStech Whitepapers
Single Customer View in Financial Service
This white paper outlines what a single customer view is and what the UK requirements are, why this represents best practice and how it can be advantageous to the business, and the techniques and technologies that will be most effective in establishing and maintaining such an approach.
TATA Consultancy Services - Cloud Computing
Cloud computing is the convergence of virtualization, distributed applications, grid, maturity of enterprise software applications and enterprise IT management.
Genesys. Sustained Management: Changing the Game with Genesys iWD
The article explains how Genesys intelligent Workload Distribution (iWD) has the power to change the game in the contact center space based on new visibility into tracking, reporting, and performance management
Research Study: The Revolution in Self-Service Channels in the Financial Services Sector
This report analyses the growth of consumer self-service channels in key areas of the Financial Services Market
Genesys. Staffing and Workload Management:
Fleshes out the importance of properly managing contact center and back office work, especially through the alignment of employee skill sets.
Genesys. The Importance of Proper Hiring, Training, Career Path Development, Skilling, and Routing
Which explains why it is imperative to implement these factors correctly in the contact center and back office to ensure competent customer interactions.
Genesys. Rethinking Contact Center and Back Office Processes:
The Challenges of Achieving Balance and Consistency
SVC Analysis Report
Getting value from a single customer view?

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