New speakers and panellists have been announced for the FStech Multi-Channel Banking Summit. Speakers/panellists from BNP Paribas, Intellect, Ovum, Capgemini and Accenture will line up alongside the likes of Santander, HSBC, Clearwater Corporate Finance and IDC Financial Insights for this new event.

In these challenging economic times, multi-channel presents a completely new set of opportunities to financial institutions. It also offers up a series of obstacles and issues which, if not addressed correctly, could result in damage to the brand and lost customers. So, are banks keeping up with their customers’ needs and wishes when it comes to offering a set of products and services across the High Street branch, mobile, online and social media, thus providing a consistent experience?

Due to take place at the IoD Hub, London on Thursday, 4 July, the conference will be a mixture of speaker presentations and discussion panels. Chaired by Practicology's Martin Newman, it will look at how banks are progressing in terms of multi-channel strategies and delivering the consistent service needed to engage and retain customers. It will also highlight the latest technology solutions available to institutions looking to achieve multi-channel success.

Further information at: http://www.fstech.co.uk/conference/

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