The FStech Multi-Channel Banking Summit will feature speakers/panellists from Santander, HSBC, Clearwater Corporate Finance and IDC Financial Insights. This new event will take place at the IoD Hub, London on Thursday, 4 July.

In these challenging economic times, multi-channel presents a completely new set of opportunities to financial institutions. It also offers up a series of obstacles and issues which, if not addressed correctly, could result in damage to the brand and lost customers. So, are banks keeping up with their customers’ needs and wishes when it comes to offering a set of products and services across the High Street branch, mobile, online and social media, thus providing a consistent experience?

A mixture of speaker presentations and discussion panels, the conference, which will be chaired by Practicology's Martin Newman, will look at how banks are progressing in terms of multi-channel strategies and delivering the consistent service needed to engage and retain customers. It will also highlight the latest technology solutions available to institutions looking to achieve multi-channel success.

Topics under discussion will include:

- Using mobile and social media to effectively engage with Generation Y banking customers.
- The High Street’s not dead: what will the branch of the future look like?
- Security/fraud issues.
- The latest multi-channel technology solutions.
- Future challenges to address in order to move forward with multi-channel strategies in the long-term.

Further information at: http://www.fstech.co.uk/conference/

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