FSA removes mobile recording exemption

The Financial Services Authority (FSA) has lifted the current exemption that applies to mobile phones and other handheld electronic communication devices from its taping rules.

Following a consultation process and discussions with stakeholders, the regulatory body said the removal of the exemption will have two parts – it will require the recording and storage of all ‘relevant communications made with, sent from or received on mobile phones and other handheld electronic communication devices for a period of six months.

The second part of the removal will see the introduction of a rule requiring firms to take reasonable steps to ensure that these communications do not take place on private communication equipment that firms cannot record mainly for private reasons. This rule applies to private mobiles, private handheld mobile electronic communication devices, and private non-mobile electronic communication devices.

Firms have been given 12 months to comply with the changes to their taping infrastructure. ‘We have previously stated we think one year gives firms sufficient time to comply with our policy amendments’, read the FSA statement. The rules will therefore be effective from 14 November 2011.

The decision follows legislation of landline recording, brought into effect in 2008.

The subject has been a controversial one from the outset, and it is understood the delay occurred due to the lack of technology available at the time to meet the market demands that the removal of the mobile recording exemption would bring.

ComputerTel's Managing Director Philip Haynes commented " The FSA's announcement today will allow us to work with our FSA regulated clients and prospects to provide them with a compliant solution at a substantially more cost effective price than the FSA consultation paper indicates, and well within the specified time frames that have been set."

For more information on the potential challenges the changes will have, click here.

    Share Story:

Recent Stories


Creating value together: Strategic partnerships in the age of GCCs
As Global Capability Centres reshape the financial services landscape, one question stands out: how do leading banks balance in-house innovation with strategic partnerships to drive real transformation?

Data trust in the AI era: Building customer confidence through responsible banking
In the second episode of FStech’s three-part video podcast series sponsored by HCLTech, Sudip Lahiri, Executive Vice President & Head of Financial Services for Europe & UKI at HCLTech examines the critical relationship between data trust, transparency, and responsible AI implementation in financial services.

Banking's GenAI evolution: Beyond the hype, building the future
In the first episode of a three-part video podcast series sponsored by HCLTech, Sudip Lahiri, Executive Vice President & Head of Financial Services for Europe & UKI at HCLTech explores how financial institutions can navigate the transformative potential of Generative AI while building lasting foundations for innovation.

Beyond compliance: Building unshakeable operational resilience in financial services
In today's rapidly evolving financial landscape, operational resilience has become a critical focus for institutions worldwide. As regulatory requirements grow more complex and cyber threats, particularly ransomware, become increasingly sophisticated, financial services providers must adapt and strengthen their defences. The intersection of compliance, technology, and security presents both challenges and opportunities.