Dollar Bank is the first financial institution to install NCR APTRA Interactive Teller.
The new technology enables consumers to conduct transactions with a live, remote teller via video conference at the ATM. The US bank will install the service in both walk-up and drive-through ATMs, pitching it at customers who want to conduct most of their branch banking needs during evenings and weekends and experience faster service at busy times of the day.
“We will utilise a concierge approach to introduce this service to our customers. We will introduce this new, convenient banking service to our customers by having a branch employee show them how the remote teller can be used for their daily banking transactions. Using a video teller is really no different from a service standpoint than using a regular teller,” says Jim McQuade, senior vice president of retail banking, Dollar Bank.
Installation will take place at selected branches during the second quarter of 2012.
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