French bank Crédit Mutuel has announced a partnership with IBM to ‘fundamentally change how its customer relationships are developed and maintained’.

The bank will deploy IBM Cloud, Watson and advanced cybersecurity technologies across all of its business lines – consumer credit, personal protection, health, payment instruments and risk and compliance.

Crédit Mutuel will combine multiple technologies from IBM – IBM Cloud, Security, and Watson – to reconceive partner relationships and operations. For example, Crédit Mutuel will now be able to reassign 200,000 working days annually towards training, upgrading advisors’ skills and expanding sales activities. This follows last year’s successful Watson deployment of an e-mail analyser and virtual assistant to 20,000 advisors.

“Crédit Mutuel is deeply involved in a strategic partnership with IBM that will enable it to use technology and innovation to help people,” said Nicolas Théry, chairman of Crédit Mutuel CM11 Group. “Through this new joint-construction stage, Crédit Mutuel is enabled to transform its productivity gains and growth opportunities and pave the way for new services for millions of Crédit Mutuel customers and members.”

Crédit Mutuel has chosen IBM QRadar Security Intelligence to collect all major cyber security information across the world, and make it available to its security analysts. This allows Crédit Mutuel to accelerate analysis on every cyber attack attempt they face and resolve them much faster. The bank is also using IBM Technology MaaS360 to protect 10,000 advisors mobile phones used across the overall Crédit Mutuel Group.

“Credit Mutuel and IBM share a deep-rooted commitment to empowering professionals with AI to drive innovation, while ensuring this technology is adopted with utmost responsibility and care,” said David Kenny, senior vice president of IBM Watson & Cloud platform.

“Credit Mutuel is turning these values into action by using Watson to build intelligence into every fabric of its company, while training its employees to collaborate effectively with the technology and guaranteeing complete data security and protection of customer information,” he concluded.

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