Coventry boosts fraud defences with predictive analytics

Coventry Building Society has adopted predictive analytics software to enhance its anti-fraud defences.

The UK’s second largest building society has selected Precision software from Synectics Solutions to boost its existing systems and provide its investigations team with additional information to help interrogate referrals.

The software uses configurable predictive algorithms and data analysis to accurately predict future customer behaviour based on past experience. It will be deployed by Coventry to identify high risk mortgage applications and provide fast decisions when dealing with online customers.

Lewis Jackson, financial crime manager at Coventry Building Society, said: “Precision will support us in identifying high risk cases, in a way that also improves efficiency. In addition, one of the big drivers for selecting the service was the existing relationship we hold with Synectics via their SIRA product.”

Synectics’ predictive analytics sales manager, Osman Khurshid, added: “It is becoming more evident that predictive analytics is a key tool in an organisation’s fraud defences, and we’ve seen the value of that from an insurance perspective in the claims environment. Now it’s great to prove the benefits within financial institutions.”

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