Credit checking firm ClearScore has launched what it claims is the world’s first chatbot designed to build consumers’ credit confidence.

The bot-based service, called Coaching, is free to use and is split into three programmes. Depending on whether someone has a thin credit file, has faced financial challenges in the past or just wants to fine tune their finances, ClearScore automatically recommends the right Coaching programme for them.

The Build programme introduces young people, who have little experience with credit and therefore thin credit files, to their credit score and report, and provides practical steps to help build a file from scratch.

The Repair programme helps people whose score has been damaged in the past, for example by bankruptcy or a CCJ and the third programme, Shape Up, is for anybody in a healthy credit situation who is interested in coaching to improve their finances in general.

Each programme uses simple language, before recommending steps and small changes people can make to boost their credit rating in the form of tailored to do lists.

Justin Basini, CEO and founder ClearScore, said: “We’ve launched Coaching to give people practical steps they can take to make a real positive impact on their personal finances. Everyone has a different experience, tailored to them, so whether you’ve got a thin file or had financial difficulty in the past there are easy steps you can take to improve your financial future.”

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