Spain’s CaixaBank has invested €75 million to replace all its PCs with 33,000 new tablets in move which will make it the first financial institution in the country to serve customers using 100 per cent mobile technology.

The project will see all customer-facing positions equipped with Smart PC tablets, including cashiers.

As a result, the bank will complete the digitisation and automation of all its processes, achieving one of the objectives established in its 2015-2018 strategic plan. The plan envisaged deployment of mobile equipment across the commercial network, which, together with the paperless branches secured by full digitisation, is expected to ensure more efficient and higher quality consultancy services.

CaixaBank began rolling out Smart PCs in 2015, starting with its business banking, private banking and premier banking account managers.

The deployment of the technology has seen internal digitisation at the bank reach advanced levels: 77 per cent of commercial operations at branches are now fully digitised, while 97 per cent of documentation is signed digitally, with a total of nine million digital signatures recorded in the first quarter of 2017 alone.

The deployment of Smart PCs across all branch positions will allow process digitisation to be completed in the second half of the year.

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