The Clydesdale and Yorkshire Bank Group (CYBG) has selected ServiceNow as a strategic platform to support a major digital transformation initiative.
The new solution is an IT service management (ITSM) platform that can be integrated with various enterprise applications such as Office 365 and Jira for operational efficiency. The platform, which has completed a three month pilot programme, is now scheduled to go live in the coming weeks.
ServiceNow’s partner TeamUltra will facilitate the implementation of the new system for CYBG.
Scott McGarvey, head of ITSM at Clydesdale and Yorkshire Bank Group, said: “TeamUltra took the time to understand our organisation and vision for a digital workplace. The consultants were able to demonstrate how best to utilise ServiceNow to achieve our goals. They listened and shared best practice on which features and applications to prioritise to help us on our digital transformation journey.”
Mike Beale, managing director at TeamUltra, added: “The removal of manual processes both increases efficiency and eliminates a potential source of operational risk. ServiceNow offers a strong proposition for institutions looking to drive continual service improvement and centralising business functions onto a single platform can lead to significant cost savings.”
Latest News
-
Gemini to cut quarter of workforce and exit UK, EU and Australia as crypto slump forces retrenchment
-
Bank ABC’s mobile-only ila bank migrates to core banking platform
-
Visa launches platform to accelerate small business growth in US
-
NatWest to expand Accelerator programme to 50,000 members in 2026
-
BBVA joins European stablecoin coalition
-
eToro partners with Amundi to launch equity portfolio with exposure to ‘megatrends’
Creating value together: Strategic partnerships in the age of GCCs
As Global Capability Centres reshape the financial services landscape, one question stands out: how do leading banks balance in-house innovation with strategic partnerships to drive real transformation?
Data trust in the AI era: Building customer confidence through responsible banking
In the second episode of FStech’s three-part video podcast series sponsored by HCLTech, Sudip Lahiri, Executive Vice President & Head of Financial Services for Europe & UKI at HCLTech examines the critical relationship between data trust, transparency, and responsible AI implementation in financial services.
Banking's GenAI evolution: Beyond the hype, building the future
In the first episode of a three-part video podcast series sponsored by HCLTech, Sudip Lahiri, Executive Vice President & Head of Financial Services for Europe & UKI at HCLTech explores how financial institutions can navigate the transformative potential of Generative AI while building lasting foundations for innovation.
Beyond compliance: Building unshakeable operational resilience in financial services
In today's rapidly evolving financial landscape, operational resilience has become a critical focus for institutions worldwide. As regulatory requirements grow more complex and cyber threats, particularly ransomware, become increasingly sophisticated, financial services providers must adapt and strengthen their defences. The intersection of compliance, technology, and security presents both challenges and opportunities.
© 2019 Perspective Publishing Privacy & Cookies
Recent Stories