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Tuesday 11 December 2018


Bank of Cyprus undergoes digital transformation

Written by Anthony Strzalek

Bank of Cyprus has selected IBM as a strategic partner to help the bank implement its digital transformation programme.

The programme is designed to create a more modern and efficient IT platform for the bank, supported by streamlined processes.

With the help of IBM, Bank of Cyprus will implement an enterprise wide process re-engineering program, digitising and automating processes with a goal to achieving significant efficiencies while directing routine customer interactions to digital channels.

The bank will launch a large scale redesign of its digital channels, with an initial focus on mobile, as it looks to support the revamping of its physical branch network and creating an omnichannel personalised experience for its clients.

Bank of Cyprus CEO, John Hourican , commented: “Embracing modern ways of working and modernising our IT environment is a must. We are excited about this programme and the opportunity to work with IBM in delivering this essential formulation in our continuing transformation.”

Likhit Wagle, general manager of banking and financial services at Bank of Cyprus, added: With IBM’s help, Bank of Cyprus will use market leading digital innovation to improve efficiency and agility across the organisation in order to provide a significantly superior experience to its customers.”

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