Under Cloud Cover
How leaders are accelerating competitive differentiation
One out of five organisations have discovered a secret source of competitive differentiation. It allows them to serve customers in new ways and reimagine their business models. It can help surface valuable insights from their data and transform how they make decisions. It enables them to tap expertise from across their entire ecosystem. This secret is cloud computing, an engine for growth, which helps pacesetters grow revenue and gross profit faster than other organisations.
Learn more about the business outcomes organisations are realising through cloud – and how they’re achieving those results
How Barclays improves client experience with Voice Biometrics
Barclays implemented FreeSpeech from Nuance Communications, an innovative speaker verification solution. The technology authenticates the caller while ensuring the flow of the call is not interrupted. Find out the benefits of doing so in this Case Study and how Barclay’s customer experience was improved.
5 Tips for social business compliance
Social collaboration tools within the business are here to stay. Don’t let governance concerns hold back adoption of collaboration tools in your organisation. Learn best practices for ensuring your social business stays compliant.
Legal Issues of social media
With the broad adoption of social networking, legislation and regulatory activity is under constant scrutiny as governments attempt to safeguard both consumer and corporate interests. Get up to speed with what to be aware of when building a corporate social media policy.
A sound investment: How business technology can help financial services organisations grow profitably and increase customer engagement.
Recently, there has been controversy and change surrounding the Financial Services industry. However, there is a lot of cause for optimism. Regulatory changes from the FCA have presented firms with the opportunity to really get to know their customer and develop a strong relationship that benefits both parties.
This whitepaper explores the current climate for Financial Services organisations, what challenges they face and what steps can be taken to ensure they remain profitable and strengthen their customer relationships.
The business of social business - what works and how it's done
Social business represents a significant transformational opportunity for organisations. Many companies now realise the value of applying social approaches, both internally and externally. Social business can create valued customer experiences, increase workforce productivity and accelerate innovation. But companies can still wrestle with the organisational and cultural challenges posed by these new ways of working.
A new IBM Institute for Business Value study reveals how social approaches can be used to create meaningful business value.
Customer engagement: challenges, barriers & benefits for financial services
This intelligence paper reports Aspect's independent research into the customer engagement trends of financial services providers based in the UK, in 2012 and beyond. The findings, which were gathered from senior IT and business decision-makers, questioned their challenges, goals and barriers to adoption of both technology and multi-channel customer engagement.
Dragging Banks into the 21st Century – The Future of Banking
This paper looks at how investing in a Multi-Channel Framework is not a choice, but a necessity, if Banks are to safeguard market share, profit & growth in overcoming siloed & pre-existing legacy infrastructure to develop sophisticated online, digital and mobile customer channels.