5 Tips for social business compliance
Social collaboration tools within the business are here to stay. Don’t let governance concerns hold back adoption of collaboration tools in your organisation. Learn best practices for ensuring your social business stays compliant.
Legal Issues of social media
With the broad adoption of social networking, legislation and regulatory activity is under constant scrutiny as governments attempt to safeguard both consumer and corporate interests. Get up to speed with what to be aware of when building a corporate social media policy.
A sound investment: How business technology can help financial services organisations grow profitably and increase customer engagement.
Recently, there has been controversy and change surrounding the Financial Services industry. However, there is a lot of cause for optimism. Regulatory changes from the FCA have presented firms with the opportunity to really get to know their customer and develop a strong relationship that benefits both parties.
This whitepaper explores the current climate for Financial Services organisations, what challenges they face and what steps can be taken to ensure they remain profitable and strengthen their customer relationships.
The business of social business - what works and how it's done
Social business represents a significant transformational opportunity for organisations. Many companies now realise the value of applying social approaches, both internally and externally. Social business can create valued customer experiences, increase workforce productivity and accelerate innovation. But companies can still wrestle with the organisational and cultural challenges posed by these new ways of working.
A new IBM Institute for Business Value study reveals how social approaches can be used to create meaningful business value.
Are We There Yet? Zero-Wait BI for Everyone
This CITO Research white paper, examines the business benefits of enabling users to perform their own data analysis, without making continual demands on IT.
Customer engagement: challenges, barriers & benefits for financial services
This intelligence paper reports Aspect's independent research into the customer engagement trends of financial services providers based in the UK, in 2012 and beyond. The findings, which were gathered from senior IT and business decision-makers, questioned their challenges, goals and barriers to adoption of both technology and multi-channel customer engagement.
Mobility Is Exploding: Are You Ready?
Mobile business intelligence replaces static information with real-time information, empowering data-driven decisions on the spot. This paper describes use cases to for bringing not just BI, but business discovery, to the front lines of your business.
Dragging Banks into the 21st Century – The Future of Banking
This paper looks at how investing in a Multi-Channel Framework is not a choice, but a necessity, if Banks are to safeguard market share, profit & growth in overcoming siloed & pre-existing legacy infrastructure to develop sophisticated online, digital and mobile customer channels.