BBVA Compass has selected Keynote’s DeviceAnywhere platform to test its portfolio of mobile apps during the development process.

“Mobile apps are an increasingly critical service – and we want to make sure they work flawlessly before they are available to customers,” says Chris Causey, mobile channel manager at BBVA Compass. “DeviceAnywhere allows us to test our mobile apps with virtually any mobile device without the need to purchase expensive service plans or ship the device to different development centres. With this capability, we can fix glitches early in the development process to reduce costs and improve the customer experience. Prior to implementing DeviceAnywhere it was challenging to fully and adequately test our applications because we could only test them with a limited number of devices…Using it, our customer satisfaction scores have improved steadily because we understand what our customers see and can quickly diagnose problems. In addition, we’re getting significantly higher ratings for applications that we make available through app stores.”

BBVA Compass is planning to expand its use of DeviceAnywhere to its customer service centres.

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