2,267,597 Brits aged between 70 and over 100 are now using internet banking, according to the BBA. Its study also shows that more than 450,000 customers over 60 are harnessing apps on smartphones, iPads and other tablets. The figures are the latest part the BBA’s Way We Bank Now work, which charts the rapid rise of a range of new technologies, including contactless cards and text alerts.

Apps have been downloaded more than 12 million times in recent years by customers of UK banks. The latest study also found that older customers who use mobile and internet banking typically do so as frequently or only slightly less often than younger generations. It shows that some banks are currently experiencing faster growth rates for digital services by customers in their 70s and 80s than for younger people.

BBA chief executive Anthony Browne comments: “These figures shatter the myth that this technology is only for younger generations – millions of older people are avid users of banking websites and apps. Banking on the move is as much a reality for silver surfers as it is for students. Customers of all ages like the fact that they can now make payments, check balances and do other banking tasks from the comfort of their home without trudging into town. It’s precisely because these technologies are so popular with people of all ages that banks are investing so heavily in them. Not everyone will want to harness these new services, but it’s vital that no one feels excluded from this easy-to-use technology and that banks continue to give all the support they can to those who want to learn how to join what is fast becoming a banking revolution.”

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