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American Express connects with Amazon’s Alexa

By Anthony Strzalek

American Express customers can now use Amazon’s Alexa to check their account balance, review recent charges and make payments all via voice commands.

The firm has launched Amex skill, which brings select experiences of AmericanExpress.com and the Amex mobile app to Alexa, Amazon’s voice service, within devices like Amazon Echo and Echo Dot.

The new service will be available to all eligible US consumer and OPEN card members with an American Express ID and password.

As well as allowing users to check their account balance, review recent charges and make payments, Amex skill also connects with Amex Offers, enabling card members to browse certain available limited time offers and add offers to their eligible cards.

Luke Gebb, senior vice president, enterprise digital at American Express, said: “Today, we’re bringing another element of the card member experience to Amazon with the introduction of the Amex skill for Alexa. Our card members are redefining how they engage with our brand across the digital platforms of their choice, and we want them to have great experiences wherever they are.”

Rob Pulciani, director of Amazon Alexa, added: “We’re excited that the American Express skill is coming to Alexa. American Express is known for innovating on behalf of customers and providing top-notch service, values we share at Amazon.”

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