ANZ has announced a major technology investment programme for its Australian business. The $1.5 billion ‘Banking on Australia’ project includes new apps and a mobile wallet as the bank targets the next generation of tech savvy customers.

The programme will run over the next five years and will include refurbishment of its branches, with 46 expected to be completed by the end of 2012. ANZ will also be the first Australian bank to conduct a major roll-out of Cisco videoconferencing within 43 remote branches, giving regional customers greater access to specialist advice. There will also be a launch of the first Australian banking app that processes same day credit and debit card transactions via an iPhone or iPad.

The bank will trial a mobile wallet using NFC technology on Android devices and launch a mobile banking app, ANZ Transactive for Mobile, which allows businesses to approve large payments while on the move. And 800 of NCR's next generation intelligent ATMs will be introduced into branches, allowing 24 access to many traditional teller services.

“We know our customers prefer to do their day-to-day transactions in their own time either online or by using mobile devices so our task is to respond to this change by embracing the online and digital challenge and enable our customers to bank with us on their terms,” says ANZ CEO Australia, Philip Chronican.

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