Eighty per cent of Brits think that government and law enforcement agencies only do an average or below average job of fighting card or account fraud, according to research from ACI Worldwide. Meanwhile, 90 per cent say they have confidence in their financial institution to protect them from card fraud.

Sixteen per cent say the government is doing a very bad or poor job when it comes to fighting card or account fraud. Two thirds believe ministers are doing an average job. Just a fifth say they are doing a good or excellent job. However, the UK government is doing better than some of its European peers. Over a third of Italian consumers think their government is doing a very bad or poor job in fighting card or account fraud, followed by 31 per cent of Germans, 30 per cent of French people, 28 per cent of Swedes, and 22 per cent of the Dutch.

The picture worsens globally with higher proportions of people saying their governments are not doing enough to stop card and account fraud: Mexico: 55 per cent; South Africa: 47 per cent; Brazil: 41 per cent; Indonesia: 41 per cent; China: 33 per cent; United States: 26 per cent

"It is promising to see that the majority of British consumers trust banks to protect them from card fraud,” says Mike Braatz senior vice president, fraud solutions, ACI Worldwide. “Being the victim of fraud is very stressful, leaving people short of money at crucial moments and leading to lengthy claims processes. It is testament to the way most banks detect and halt fraud that people feel they are in safe hands. Unfortunately, it seems that consumers think the UK government is not doing enough to fight card or account fraud. While the UK does have a robust fraud strategy, these findings underline the importance Brits place on fraud detection and protection.”

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