City firms have yet to find the best way to respond to the FSA’s new mobile voice, text and data recording regulations. As of 28 July, nine per cent of companies had a compliant solution in place, with 70 per cent as yet undecided on how to comply, according to research released by Tru and Obsidian Wireless.
Respondents were also asked to rank a list of features of a complaint solution in order of importance to them, with three key features emerging: Minimal call connection delay; Simple implementation with current hardware; Works across all handsets.
Geraldine Wilson, CEO at Tru, says: “The research shows that the marketplace really needs a solution which is seamless to use, is rapid to deploy and which works across all GSM handsets. This new offering from Tru and Obsidian Wireless enables more customers from the financial sector to feel the enormous cost-saving benefits of Tru’s flexible, global network - while solving the headache of FSA compliance with the industry’s most trusted mobile compliance provider - Obsidian Wireless.”
Paul Leisching, CEO at Obsidian Wireless, comments: “The industry is understandably approaching the mobile compliance conundrum carefully - it’s a tough decision that will affect the day to day operations of their most highly prized talent. We believe the deployment of an app-less solution offers the best user experience, least interruption, and fastest deployment time. ”
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