A computer systems update has left some Tesco Bank customers unable to access their accounts since the weekend. The bank's operations were hit by a computer glitch following a migration of savings and loans accounts from systems at former partner, RBS. It is in the process of migrating the accounts to its own Fiserv Signature bank platform.
Tesco Bank yesterday posted the following statement online: "Following planned improvements to our banking system, we have experienced some intermittent technical issues. These have prevented some customers from accessing their accounts online. This has greatly increased the number of calls to our call centre and consequently we have been unable to answer these calls as quickly as we would normally."
"We would like to apologise to those customers who have been unable to access their savings accounts or have not been able to get through to us by phone. We would like to reassure customers that service has been restored and they can access their savings accounts online and through our call centre which is open 8am to 10pm. We have also increased the number of staff at our call centre to help deal with the increase in call volumes," it added.
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