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27/06/2011

By Scott Thompson

Tesco Bank has apologised unreservedly to customers who have been unable to access their accounts for a number of days. The bank's operations were hit by a computer glitch following a migration of savings and loans accounts from systems at former partner, RBS. It is in the process of migrating the accounts to its own Fiserv Signature bank platform.

A statement posted online said: "We want to apologise unreservedly to our savings customers who have experienced difficulties in accessing our online banking system in recent days. The problem has led to an increase in call volumes to our call centre and we have not been able to answer calls as quickly as you would expect, or we would like."

"The majority of customers are able to access their accounts. However, we know there are some customers that have not been able to logon. These customers should go to the online banking page for additional support. We have significantly increased the number of call centre staff available to help customers access their accounts. We are working hard to resolve any remaining issues that our customers have as quickly as possible," it added.

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