Netop’s Live Guide solution has been deployed at Old Point National Bank in the US.
This is a two-way live chat solution with such features as prepared responses and workflow routing, enabling operators to handle multiple customer inquiries simultaneously.
“This deployment is the next evolution in our customer engagement strategy,” says Martin Cross, senior vice president/account services officer at Old Point National Bank. “With Live Guide we can increase online sales, reduce customer service costs and improve customer satisfaction more effectively.”
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