NS&I has started the procurement process for its new operational services contract. This follows the publication of a Prior Information Notice (PIN) in June 2011 and an industry day held for prospective suppliers in July.
NS&I outsourced its back office operations to Siemens IT Solutions and Services, now Atos, in 1999. The contract includes provision of operational support services including contact centre management, customer correspondence and enquiry management, collection and repayment of customer monies, IT and management of the customer database. It is a statutory requirement for NS&I to undertake this procurement to replace the existing contract which expires in 2014.
Steve Owen, director, operations and commercial management at NS&I, says: “The start of the procurement process for our new operational services contract is a key milestone in securing a partner to support the strategic aspirations of NS&I. Following a successful industry day in July, we expect a good level of market interest for the new contract, which will ensure we continue to deliver best value for the taxpayer and the best possible service to our customers.”
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