Trillium Software
     

07/11/2011

By Scott Thompson

HSBC customers were unable to access their first direct online accounts or use cash machines on Friday afternoon.

The bank was hit by a mainframe outage at 2:45pm. Some payments on debit cards in stores were also affected. Its customer services team took to Twitter, tweeting 'Sorry for the inconvenience, especially on a Friday. Will update ASA' and 'Problem is being worked on urgently. As soon as we know how long this issue will last, will let you know. Sorry - thanks for patience.'

The following statement was also issued: 'Just before 3pm today HSBC in the UK experienced an IT outage that affected our online banking services, some of our ATMs and some of our customers debit card transactions. The problem was located and resolved at 4pm, and all of systems recovered by 4.30pm. We are very sorry for any inconvenience this may have caused our customers, and will ensure that no customers are impacted financially. We have now cleared and processed all payments.'

The bank added that customer data was not affected.

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