02/11/11
By Scott Thompson
Infosys has launched Finacle e-banking Version 11.
The new version provides unique personalisation capabilities, security features and intelligent customer insights to drive adoption of online banking channel and enhance customer loyalty.
Nicole Sturgill, research director at TowerGroup, a corporate executive board company, says: “As consumers continue to bank more often outside the branch, it is important that banks look for ways to build customer relationships through electronic channels. One of the best ways to do that is to position the bank as the customer’s financial home page by giving them all of the tools they need to manage their finances in one place. Providing a simple, intuitive user interface will further increase the adoption and effectiveness of the online channels.”
Haragopal Mangipudi, global head - Finacle, Infosys comments: “Online banking is expected to grow approximately 20 per cent over the next two years and is a key focus area for banks as they strive to increase customer acquisition and convert more online sales opportunities. By using the powerful persona driven analytics built in this new version of Finacle e-banking, banks can deepen their understanding of customers and provide them with offerings, better tailored to suit their needs and help foster greater customer loyalty.”
