Trillium Software
     

By Scott Thompson

FStech is teaming up with sister title, CIR, to host the Secure Information Conference.

This event, which will take place in London on Thursday, 15 March, is open to financial institutions, IT practitioners, retailers and consultants. It is designed for professionals who need to secure the systems and data within their organisations.

From vulnerability to recovery, from organised hacking to misuse, all the strands of creating a secure environment for data and process will be covered. If you work in IT security for a financial sector, other large corporate or governmental organisation where security is key this conference is a must attend event. The day has three main themes: IT security, resilience and data management, each with top-level speakers from major organisations, case studies and extensive panel discussions. There will also be ample time to network and share information.

The conference will be held at the Hilton Tower Bridge. To register to attend, visit: http://www.fstech.co.uk/s-i-c/

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This white paper outlines what a single customer view is and what the UK requirements are, why this represents best practice and how it can be advantageous to the business, and the techniques and technologies that will be most effective in establishing and maintaining such an approach.
TATA Consultancy Services - Cloud Computing
Cloud computing is the convergence of virtualization, distributed applications, grid, maturity of enterprise software applications and enterprise IT management.
Genesys. Sustained Management: Changing the Game with Genesys iWD
The article explains how Genesys intelligent Workload Distribution (iWD) has the power to change the game in the contact center space based on new visibility into tracking, reporting, and performance management
Research Study: The Revolution in Self-Service Channels in the Financial Services Sector
This report analyses the growth of consumer self-service channels in key areas of the Financial Services Market
Genesys. Staffing and Workload Management:
Fleshes out the importance of properly managing contact center and back office work, especially through the alignment of employee skill sets.
Genesys. The Importance of Proper Hiring, Training, Career Path Development, Skilling, and Routing
Which explains why it is imperative to implement these factors correctly in the contact center and back office to ensure competent customer interactions.
Genesys. Rethinking Contact Center and Back Office Processes:
The Challenges of Achieving Balance and Consistency
SVC Analysis Report
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