Trillium Software
     

30/11/2011

By Scott Thompson

DAB Bank has deployed the latest release of NICE Interaction Management.

The German direct bank, which specialises in securities-related services, has upgraded its existing implementation of NICE solutions for workforce management and compliance recording.

Stephan Jauch, manager IT operations, at DAB Bank, says: “We decided to upgrade our existing implementation to provide us with a robust and highly reliable call recording solution that will help us improve our compliance adherence. Based on the benefits we have experienced for many years with NICE, we believe that the new capabilities in Interaction Management will help us achieve these goals. After completing implementation and starting production, we have found the solution to be a very reliable system that is supported by a highly dedicated and professional team. With the new version of Interaction Management for our virtualised environment, we are confident that we can adhere to external regulatory and internal compliance requirements. The solution will enable us to keep all needed interactions for extremely long periods of time."

Ad Ketelaars, president at NICE EMEA, comments: “We are pleased to provide the solutions to enhance DAB’s compliance recording needs. The selection of the latest capabilities of Interaction Management reflects the importance and relevance of the solution’s new capabilities for ensuring compliance, as well as support for new contact centre architectures, increased enterprise readiness, and enhanced scalability with high availability. The combination of these capabilities makes us a natural choice for Europe’s leading organisations who face increased competition and regulation and at the same time want to improve operational efficiency and compliance while decreasing costs."

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