10/08/2011

By Scott Thompson

BT and TeleWare have launched a network-based recording service for mobile devices. This is designed to help UK financial organisations meet new FSA call recording regulations, which come into effect on 14 November.

The managed service will record and store mobile voice and SMS (short message service) traffic with no impact on the user call experience and without limiting the mobile’s functionality. It can support any GCF (Global Certification Forum) certified mobile handset or operating system. Calls and texts to and from mobile phones are routed through, and recorded in, the BT/TeleWare cloud-based network service. As there is no need for any software to be installed on the mobile device, delays in call connections and potential circumvention of recordings are avoided.

Rik Turner, senior analyst financial services technology, Ovum, says: “BT’s experience as one of the largest suppliers of trading turrets means that its customers will look to BT to provide advice and guidance on the extension of the FSA’s recording requirement to mobile devices. The mobile recording market is in the early stages of development and there is still a considerable lack of clarity regarding regulation, technology and costs. Customers genuinely need help in defining their requirements.”

Andy Nicholson, president, global banking & financial markets, BT comments: “The new FSA regulation will impact organisations across the whole of the financial services market. Our legacy in the sector means that we’re well placed to help our customers and our aim is to provide secure, easy to use, cost-effective solutions that address these and future regulatory requirements they might have. For example, our network-based approach for mobile device recording delivers unrivalled call connection speed and automated recording built-in which requires no additional user commands, onsite hardware or even third-party mobile software. We are committed to evolving our portfolio to support our customers’ changing needs. ”