Canada’s BMO has extended its video conferencing service so customers in remote and rural communities can use it.
The service, started as a pilot in 2009, has also been expanded, making it possible to access specialists in retail banking; commercial and small business; and wealth management. BMO is using Cisco high-definition, desk top video conferencing technology to allow customers and financial experts to have a conversation, share research and presentations and use its tools and calculators.
"This service allows us to reach customers in remote locations that do not have immediate access to financial specialists," says Paul Dilda, head of branch channel for North America, BMO Bank of Montreal. "It also enables employees to cut down on travel time and cover regions more effectively, rather than having to wait and set up meetings with clients that could take a month."
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