Risk and reward: Navigating GenAI adoption in financial services


Jonathan Easton

Editor, FStech

Mark Katz

Client Strategy and Technology Officer for Financial Services, Hitachi Vantara

Prag Sharma

Global Head, Artificial Intelligence Centre of Excellence, Citi

Katie Simmonds

Managing Associate, Womble Bond Dickinson

As financial services organisations rapidly integrate generative AI, the challenge of balancing innovation with governance has never been more urgent. This FStech webinar, sponsored by Hitachi Vantara, explores why the sector must build robust frameworks to harness GenAI’s potential while maintaining the highest standards of trust, compliance, and risk management.

Informed by the FStech research report, Intelligent Finance: Exploring GenAI’s Strategic Impact Across Financial Services, this discussion will examine why 86% of financial institutions prioritise risk management and compliance in their GenAI initiatives—and how forward-thinking organisations are innovating responsibly.

Speakers delve into the intricacies of optimising hybrid cloud architectures, discussing how to strike the perfect balance between on-premises private cloud infrastructure and public cloud services, and offer insights on how organisations can adapt their IT operations and budgets to these shifts.

Expert speakers will explore how financial institutions are tackling key risk vectors, including data security, cyber threats, and fraud prevention, while also addressing practical GenAI use cases that are transforming the industry. From improving risk scoring models and credit decisions (63% adoption rate) to detecting cybersecurity threats (49% actively using GenAI), the session will highlight both the opportunities and operational challenges financial institutions face.

This webinar will uncover how the financial sector can establish trust-centred frameworks that support GenAI adoption while navigating regulatory scrutiny and resource constraints, and provide insights into how industry leaders are crafting sustainable GenAI strategies that drive competitive advantage without compromising governance.


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