FStech - How are new technologies driving digital transformation in financial services?

In an era of disruption, financial services firms are working harder than ever to digitise operations and enhance remote ways of working. At the same time, they are under pressure to ensure continued levels of customer engagement, while adapting to an increasingly complex regulatory landscape.

FStech and Xpedition conducted a survey of senior financial services decision makers to assess how the industry is leveraging data to combat these challenges, as well as the ways in which organisations are using innovative technologies such as artificial intelligence, automation and cloud-based applications.

The report found that striking a balance between the transformation needed to meet future challenges, and ensuring operational resilience in the now, is the innovation equation many firms are looking to solve.

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