The COVID-19 pandemic has been the ultimate stress test for the financial services industry globally.
Banks and financial services providers are racing to accelerate their digital transformation programmes to face down the challenges of remote working, branch closures and delivering unprecedented customer service volumes across digital channels.
But just how effectively are incumbent banks rising to the challenge of COVID-19? And are developments such as platformification and Open Banking proving an advantage for incumbents and FinTechs who were already ‘digital first’?
This webinar, sponsored by OpenText, features insight from expert panellists on the front line of the financial services industry as they look to navigate the world of digital banking in the era of COVID-19 and reflect on what these changes mean for the future of the industry.
