Beyond compliance: How operational resilience is enabling a competitive edge in financial services

Colin Cowan

Group Head of Operational Resilience and Assurance, Phoenix Group

Dizem Ozalp Sari

Head of Investment Data Services, BNP Paribas

Duncan Ash

Global Head of Banking and Financial Services, BMC Software

Ravneet Shah

Chief Technology Officer, Allica Bank

Jonathan Easton

Editor, FStech

Operational resilience has evolved beyond regulatory compliance requirements. Leading financial institutions are now leveraging comprehensive resilience frameworks to drive innovation, enhance customer experience, and establish sustainable market advantages.

This FStech webinar, sponsored by BMC Software, features an expert panel exploring how progressive financial institutions are transforming operational resilience from risk management function to strategic business capability, creating competitive differentiation across Europe's dynamic financial services landscape.

The discussion examines how regulatory compliance is reshaping competitive dynamics across financial services, addresses strategies for overcoming data quality challenges and organisational silos, and explores artificial intelligence applications in risk management and operational decision-making. The panel also covers essential organisational changes required to embed resilience as core business capability and examines tangible competitive advantages achieved by early adopters.

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