Lenders accuse FCA of working backwards on £9.1bn redress scheme

Motor finance lenders have accused the Financial Conduct Authority (FCA) of “working backwards” to justify its £9.1 billion redress scheme, as legal challenges to the compensation programme continue ahead of hearings later this year.

Mercedes-Benz Financial Services, Volkswagen Financial Services and Crédit Agricole Auto Finance are challenging the scheme at the Upper Tribunal, arguing that the regulator has misinterpreted the Supreme Court judgment that opened the way for industry-wide compensation.

Mercedes-Benz Financial Services, which has set aside up to £400 million for potential payouts, said the FCA’s “one-size-fits-all approach” across the motor finance market “risks sowing the seeds of failure for the scheme as a whole”. It accused the regulator of reaching an initial conclusion that commission arrangements were harmful before developing its approach to support that position.

The legal challenge follows a Supreme Court ruling last year which rejected the argument that undisclosed commissions were automatically unlawful, while finding that one borrower’s undisclosed commission had created an “unfair relationship”. The judgment allowed the FCA to develop a broader redress scheme covering motor finance agreements issued between 2007 and 2024.

The FCA has defended its approach, with chief executive Nikhil Rathi saying in March: “It’s time for lenders to put right the fact they broke the law.” The regulator has said it will defend the scheme robustly, while parts of the programme were suspended in July pending the legal challenges.

The suspension means lenders do not currently have to calculate or pay compensation, or contact eligible consumers about redress, according to the FCA. If the scheme survives the legal process, payments could begin in 2027, while a revised scheme could push compensation into 2028 or later.

Consumer Voice, which is separately challenging the scheme on behalf of consumers, has argued that the proposed average payout of £830 per affected loan is insufficient. The group’s co-founder Alex Neill said: “We remain resolute and confident in our challenge on behalf of millions of consumers who are being short-changed by the redress scheme.”

The FCA has disputed Consumer Voice’s position and is seeking to challenge the group’s application, citing concerns about its funding and commercial relationships. The regulator has said it continued engaging with the organisation after an April meeting that Consumer Voice alleges involved warnings about the consequences of pursuing legal action.

Hearings in the wider legal challenge are expected in December or February 2027, with the outcome determining whether the FCA’s proposed £9.1bn framework survives or is replaced.



Share Story:

Recent Stories


Creating value together: Strategic partnerships in the age of GCCs
As Global Capability Centres reshape the financial services landscape, one question stands out: how do leading banks balance in-house innovation with strategic partnerships to drive real transformation?

Data trust in the AI era: Building customer confidence through responsible banking
In the second episode of FStech’s three-part video podcast series sponsored by HCLTech, Sudip Lahiri, Executive Vice President & Head of Financial Services for Europe & UKI at HCLTech examines the critical relationship between data trust, transparency, and responsible AI implementation in financial services.

Banking's GenAI evolution: Beyond the hype, building the future
In the first episode of a three-part video podcast series sponsored by HCLTech, Sudip Lahiri, Executive Vice President & Head of Financial Services for Europe & UKI at HCLTech explores how financial institutions can navigate the transformative potential of Generative AI while building lasting foundations for innovation.

Beyond compliance: Building unshakeable operational resilience in financial services
In today's rapidly evolving financial landscape, operational resilience has become a critical focus for institutions worldwide. As regulatory requirements grow more complex and cyber threats, particularly ransomware, become increasingly sophisticated, financial services providers must adapt and strengthen their defences. The intersection of compliance, technology, and security presents both challenges and opportunities.