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Established 1995
Wednesday 10 August 2022


Experience Index
2019 Digital Trends: Financial Services in Focus

This year in financial services, the focus on digital customer experience (CX) is higher than ever. And differentiating with outstanding CX and customer service are essential for moving the needle in a highly competitive marketplace. Explore how using data wisely, embracing innovations like AI, and delivering personalised, standout content at the right time are top priorities for companies this year. Discover what’s trending in digital and how to navigate the challenges ahead.

Key points from the report:

To find out more about other trends your peers are expecting to emerge in 2019 and beyond, read the 2019 Digital Trends: Financial Services in Focus report created in association with Econsultancy.

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