Agenda
08.30 – 09.05: Registration & Refreshments
09.15 – 09.20: Chairman's Welcome
Jonathan Easton |
09.20 – 09.50: Keynote speaker: Digital Accessibility as a Competitive Advantage
Mali Fernando MBE |
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Financial services should look at catering for disabled, neurodivergent and older customers as a strategic opportunity rather than a compliance exercise. Digital accessibility strengthens brands, supports regulatory alignment, and opens access to a global customer base of more than 1.2 billion people whose needs are often underserved. The session will explore the role of AI in accelerating progress, including where it can help teams scale inclusive design and where careful oversight is required to avoid new barriers.
09.50 – 10.20: Session to be announced
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10.20 – 11.00: Session to be announced
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11.00 – 11.30: Coffee Break
11.30 – 12.00: Beyond the Perimeter: Building Genuine Operational Resilience in an Age of Systemic Risk, sponsored by Cockroach Labs
Matthew Gardner |
The resilience agenda has shifted from protecting your own systems to surviving failures across the wider ecosystem. As financial institutions converge on a shrinking pool of cloud and technology providers, concentration risk is becoming a defining threat. Regulators including DORA and the FCA are pushing boards to rethink whether their infrastructure is resilient by design. This session explores the architectural choices that determine whether firms absorb disruption or amplify it and the strategic decisions leaders should be making now.
12.00 – 12.40: Session to be announced
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12.40 – 13.10: Tokenisation and the Future of Financial Services
Gilles Chemla |
Drawing on his research, Gilles Chemla will cover the various use cases of tokenisation, analyse their projected growth and look at the importance of stablecoins. He will also share how traditional financial firms can use tokenisation to transform their business models.
13.10 – 14.10: Lunch Break
14.10 – 14.40: Panel – Shaping the bank of the future: From purpose to performance, sponsored by Rackspace
Simon Bennett |
Conrad Ford |
Eleanor Whittaker |
In the second half of the decade, banks will compete on customer trust, clarity of purpose and strategic focus rather than incremental technology gains. The bank of the future will be shaped by the choices leaders make now from defining distinctive propositions to building cultures that turn strategy into delivery. This session explores what a future-ready bank looks like, how customer relationships and in-person service will evolve, and how challenger banks and incumbents can learn from each other to create durable value and long-term advantage.
14.40 – 15.20: Session to be announced
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15.20 – 15.50: Keynote speaker: Untapped Digital Talent: The £3 billion opportunity
Caroline Haines |
The UK’s digital skills shortage left 12,100 roles unfilled across the financial, professional services and technology sectors in 2024, costing the economy more than £1 billion. The City of London Corporation’s Women Pivoting to Digital Taskforce is addressing this by championing the reskilling of mid-career women into digital roles. Closing the gap this way could unlock £3.3 billion in profits over the next decade while creating new high-skilled career opportunities for women most at risk from AI-driven disruption.
