Welcome

Fighting account takeover in the AI era: Rethinking identity, trust and customer protection

Sponsored by Entrust
Thursday 1st October 2026
The Ivy Tower Bridge, One Tower Bridge, Tower Bridge Road, London SE1 2AA

Account takeover (ATO) has evolved into one of the most significant fraud challenges facing financial institutions. As cybercriminals increasingly combine stolen credentials, social engineering, synthetic identities and AI-powered attacks, organisations are under growing pressure to ensure they can confidently distinguish legitimate customers from increasingly sophisticated imposters, while maintaining smooth user experiences. Traditional authentication methods alone are no longer sufficient on their own, prompting institutions to rethink how trust is established across the digital customer journeys.

This executive breakfast will bring together senior leaders from fraud, risk, identity, digital banking and customer experience to explore how financial institutions are adapting their strategies to address this rapidly changing landscape. Rather than focusing on individual technologies or products, the discussion will examine the operational, regulatory and customer challenges organisations face as they seek to reduce fraud losses without introducing unnecessary friction.

The event will begin with an opening keynote setting the scene for the current threat landscape, followed by a moderated roundtable discussion that encourage participants to share experiences, challenges and practical approaches from within their own organisations. A concluding fireside conversation and audience Q&A will draw together the key themes emerging from the discussions, providing attendees with actionable insights into how identity, authentication and fraud prevention strategies are evolving in response to increasingly sophisticated attacks.

Topics for discussion:

• In what ways has AI changed the account takeover threats faced by your organisation, or has it simply accelerated problems that already existed?
• Where are financial institutions most exposed today, and are firms looking in the right places for their biggest account takeover risks.
• How can firms balance demands for streamlined customer experience with a need for continuous identity verification? Can organisations deliver stronger fraud protection without forcing customers to accept more friction?
• How should organisations adapt governance, operational processes and fraud teams as AI enables increasingly convincing attacks and accelerates fraud tactics
• Looking ahead, what practical steps can financial institutions take over the next 12–24 months to build more resilient, intelligence-led identity strategies while meeting regulatory expectations and maintaining customer trust?

Timings for the morning:

08:30 - 09:00 Registration, networking and breakfast
09:00 - 09:20 Keynote presentation
09:20 - 10:30 Roundtable discussion and Q&A
10:30 Close

Register now!

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