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Best use of customer communications and social networking technology
NEW CATEGORY

This award will recognise the most effective implementation of communications technology and/or social networking technologies by a financial services institution of any size and type. The category is open to traditional telecommunications projects as well as implementations involving VoIP, SIP, IM, mobile technologies, Facebook, Twitter, and PDA applications. Nominations may be for a single project or an overall strategy. The winning entry will demonstrate how the strategic use of communications and/or social networking technology has brought their company cost benefits, improved internal processes, enhanced customer service (where applicable) and helped further that organisation’s opportunities for future business success. The judges will regard the application of technology to create business benefits as being of equal importance to the degree of innovation present in the IT solution.

Click here for an entry form

Best use of IT in retail banking
This award will recognise the most effective use of IT in bringing business benefits to a financial services provider, regardless of size, in a retail banking environment. Nominations may be for a single project or for an overall strategy. The winning entry will demonstrate how the strategic use of technology has brought their company cost benefits, improved internal processes, enhanced customer service (where applicable) and helped further that organisation’s opportunities of future business success.

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Best use of IT in wholesale & investment banking
This award will highlight the most effective use of IT in improving business processes within wholesale banks, trading houses, fund managers, investment banks and other similar companies. Nominations may be for a single project or an overall strategy. The winning entry will demonstrate to the judges how the strategic use of technology has brought their company cost benefits, improved internal processes, or enhanced external service to clients (where applicable), in order to further that organisation’s opportunities of future business success.

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Best trading system
This award will go to the best new trading system, whether it is installed internally at a wholesale bank or into the general financial markets for wide-scale use. New execution venues introduced after the EU's Markets in Financial Instruments Directive (MiFID) are encouraged to enter, as are updated technology platforms from incumbent stock exchanges or banks/brokers. Systems that specialise in non-displayed trades, public order books or data delivery are all acceptable. The winning entry will demonstrate how the use of technology has improved processes, speeded up response times, enhanced capacity and helped further the chances of future business success.

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Best use of IT in insurance
This award will recognise the most effective use of IT in improving business processes in the insurance sector. Nominations may be for a single project or for an overall strategy. The winning entry will demonstrate how the strategic use of technology has brought their company cost benefits, improved internal processes, enhanced customer service (where applicable) and helped further that organisation’s opportunities of future business success.

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Best Use of CRM technology
This award will reward the most innovative and effective application of Customer Relationship Management technologies by a financial services provider, via either established or new delivery channels. Nominations may be for a single project – for instance, an implementation at a contact centre – or for an overall strategy. The winning entry will demonstrate how the strategic use of technology has enhanced customer service, brought their company cost benefits, improved internal processes, and helped further that organisation’s opportunities of future business success.

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Best use of business-to-business e-commerce
This award will recognise the best use of new technologies to improve business processes between financial services providers and their business partners. Nominations can be accepted from projects using internet technologies, mobile applications and other new technologies. Nominations can be for a single project such as the creation of online market places, mobile banking or trading exchanges, or for an overall strategy encompassing a series of projects, linking business partners for their mutual benefit. The winning entry will demonstrate to the judges how the strategic use of technology has improved communications between the business partners involved, delivered cost benefits, improved internal processes, enhanced customer service (where applicable) and helped develop opportunities for future business success for all parties participating in the project.

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Anti-fraud/security strategy of the year
This award will recognise the best internal or external anti-fraud/security strategy implemented by a financial services provider to protect the customer from phishing, ID theft or similarly fraudulent scams, or a financial institution from service attacks or money laundering. The winning entry will demonstrate how anti-fraud technology, such as biometrics or two-factor authentication solutions, and processes have helped protect the end user and comply with regulations. The judges will regard the application of technology to create business benefits as being of equal importance to the degree of protection and innovation present in the IT solution.

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Compliance project of the year
This will reward the most effective compliance project by a financial services provider. Nominations may be for a single project or for an overall strategy. The winning entry will be able to demonstrate how the strategic use of technology has enabled compliance with governmental regulations, such as MiFID, SEPA, Basel III, the anti-money laundering protocols, or the raft of new rules introduced post-crunch (e.g. liquidity requirements). Submissions should show how the compliance strategy adds business benefits and furthers the organisation’s opportunities for future success.

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Systems integration project of the year
This award will recognise the most effective project to integrate disparate systems by a financial services provider. Projects involving the integration of legacy systems into e-business projects will be eligible for entry, as will projects to integrate systems from different businesses, whether to facilitate operations with business partners or in the aftermath of a company merger. The project can be of any size. Nominations may be for a single project or an overall strategy. The winning entry will be able to demonstrate how the strategic use of technology has brought their company cost benefits, improved internal processes, enhanced customer service (where applicable) and helped further that organisation’s opportunities for future business success.

Click here for an entry form

Best use of Networking/Cabling
This award will recognise the best use of server networking technology and/or the best use of cabling technology by a financial services provider in a single or multi-site environment. The installation can be of any size, using any form of networking technologies. The winning entry will demonstrate how the strategic use of technology has brought their company cost benefits, improved internal processes, enhanced customer service (where applicable) and helped further that organisation’s opportunities for future business success.

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Outsourcing partnership of the year
This will reward the most effective relationship between a financial services provider and an outsourcing company. The winning entry will demonstrate to the judges how the partnership has helped the financial institution improve business processes, enhance customer service, reduce costs and further the organisation’s opportunities for future business success. Nominations can be on- or offshore and involve contact centre operations, security or back office administration, among other things.

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Best payments deployment
This award will recognise a technology implementation that has improved a financial institution’s payments proposition, whether that is in the branch, online, via a mobile channel or in the corporate space. The new solution can be used internally or on behalf of a white label customer. The judges want to see evidence of straight through processing (STP), ease-of-use and the adoption of common standards (where applicable). The use of technology to create business benefits will be treated as being of equal importance to the degree of innovation present in the solution.

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Payments innovation of the year
NEW CATEGORY
Judges will look at evidence of new technology in the payments sector. Applicants must demonstrate innovation in the space with information on the issues leading to development, how the solution aims to meet the sector’s needs, with details of performance where possible and evidence of how the end consumer has benefited from implementation.

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Data centre excellence award

Intended for the design and/or implementation of an outstanding data centre within the last 24 months, the judges want to see the needs of the financial institution and how the design and management of the centre meets those needs. Evidence of strategic planning, efficiency, optimum spatial design, and consideration for security and business continuity needs, plus a proven record of good project management, will all be required. The deployment of improved server designs, power and cooling layouts, virtualisation and other technologies may all be mentioned. Any environmental matters, such as reduced carbon emissions, more efficient chips, a brownfield site and so on, may also be included in the submission, alongside cost savings, increased capacity and other business benefits.

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Storage innovation of the year  
NEW CATEGORY

This award will recognise the most effective data storage project undertaken by a financial services provider. It is open to projects utilising archiving technology, virtualisation, tape and disk systems, cloud computing, Information Lifecycle Management (ILM) solutions and other forms of storage devices. The winning entry will demonstrate how the data storage technology has brought their company cost benefits; improved internal processes – for instance by enhancing data handling capabilities, retrieval speeds or reducing bandwidth capacity; or ensured compliance with regulatory rules concerning data storage.

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Best business continuity implementation
This award will recognise the best business continuity plan to be put in place by a financial services provider. The judges will consider the technological aspects of the plan and the processes for recovery. The winning entry will demonstrate clear planning, rational utilisation of technology, anticipated speed of recovery, the business benefits and evidence of regular testing (where applicable). The category will be judged against factors such as physical and online threats, compliance requirements and so-called ‘acts of God’ such as fire and flood. The nominations will only be viewed by the judges and all details will remain strictly private.

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IT team of the year
This category will be awarded to the best IT team within a financial institution. The team will have to have proven their excellence in the delivery and/or support of IT services over the course of the last year and to have demonstrated good collaboration skills and a clear vision of how technology can be applied to ensure business benefits. The team can be nominated from within the financial institution itself or by partners or suppliers.

Click here for an entry form

SUPPLIER CATEGORIES:
NEW CATEGORIES

Cloud computing innovation of the year
This category will recognise excellence in the area of cloud computing for 2010/11. Judges will look at new strategies, evidence of success by utilising the cloud, and case studies where applicable. The winning entry will demonstrate how the cloud computing innovation has brought customers cost and efficiency benefits

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Most innovative product of the year
This award will recognise a technology supplier that has delivered innovation to the financial sector, through a particular product, service offering or overall business approach. This is a new category, designed to recognise those firms that have responded to market pressures with originality and creativity. Details of product development should be provided as far as possible, and applicants should demonstrate implementation and performance of the product.

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Technology provider of the year
This category will reward the provider deemed to have had a successful year in serving the financial sector. Judges will look at examples of new products and strategies, evidence of how they have been received by the industry, and performance for 2010/11. Case studies may be included alongside details of development over the year, response to market pressures and future plans, where possible.

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Risk management software of the year
This award will recognise success in the development, implementation and running of risk management software for the financial sector. Applicants must demonstrate how their software has been developed to best benefit the financial sector, and evidence of performance should be provided where possible.

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SPECIAL CATEGORIES:

Employee's Choice Award for Outstanding Financial Company to Work For

The "Employee's Choice Award 2011" is the only FST Award voted for by you, the employee. In association with Church International, the "Employee's Choice Award 2011" will be awarded to the company deemed to be the best financial company to work for. The Award is open for entry by employees of financial companies or those that have contracted for one year or more.

The deadline for entries is 16 March and the winner of this prestigious Award will be announced at the FST Awards Gala Dinner on 31 March 2011.

Nominate your organisation for this award and you will be included in the prize draw to win a brand new Ipad! The winner of the prize draw will be announced by 30 March 2011.

Overall winner
This category is not open for entry. Instead, the judges will pick what they consider to be the best entry out of all the submissions received for the FST Awards 2011, across all of the categories.  

Click here for an entry form

Barry Holland Memorial Award for Outstanding Individual Achievement  
This award will recognise the contribution of an individual to the financial services industry, looking at his or her role in the successful implementation of projects and strategies since 2000. Projects can be from any sector in the financial industry, and can encompass work in more than one position and company. Collaborative work will be especially prized.

Click here for an entry form

The award commemorates Barry Holland, an advisor to FST and four-time awards judge, who sadly passed away on 4 August 2010. Barry rose to become Director of Operations at Barclays Capital after joining the banking group in 1975 and working across its factoring and treasury departments. He was responsible for all money market and Foreign Exchange (FX) operational and settlement issues for London and New York, and oversaw the smooth implementation of the CLS (Continuous Link Settlement) system at BarCap. He chaired the CLS London & European User Group and was a member of the London Investment Banking Association, Treasury Operations Committee, as well as being involved with the Bank of England Money Market Liaison Group. He is sadly missed by all his friends in the industry and here at FST.

Click here for an entry form

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