FIBI analyses the performance of its contact centre agents to build best practice

First International Bank of Israel (FIBI) is rolling out Nice’s Interaction Analytics software to improve cross-selling and decrease agent knowledge gaps in its contact centres

Upgraded core banking systems introduced at Raiffeisenbank and Eurasian in the east

Moscow-based ZAO Raiffeisenbank, a subsidiary of the Austrian RZB Group, is implementing the Misys Midas Plus 1.4 core banking solution to deal with a significant rise in retail banking activity, increase efficiency, and improve the robustness and reliability of its operation across 230 branches. Eurasian Bank in Kazakhstan is also overhauling its core banking by introducing Callatay & Wouters Thaler solution

BNP Paribas Fin'Ams unit installs new order and execution management system

BNP Paribas Fin’Ams, the buy-side dealing desk of the group that serves internal and external clients, offering multi-asset class dealing, securities lending and equity swaps, is installing a new Order and Execution Management System (OEMS) from Fidessa LatentZero

Testing times at MCB as new automated ATM test solution is unveiled

Mauritius Commercial Bank (MCB) is introducing Level Four’s ATM Developer automated testing solution on 146 cash machines to speed up the deployment of new software and services