FST Roundtables
Dancing in the Dark
FST took a panel of war weary agents battling to keep risk at bay whilst still allowing business to do business and asked them about the current market, their responsibilities and where systems fit in (With apologies to Bruce Springsteen for the titling)
FST ID Verification and Anti-Fraud Strategies Roundtable
FST assembled a panel of experts on identity to discuss the issues involved with
authentication, trust, and how to deal with credit risk
authentication, trust, and how to deal with credit risk
FST Datacentre Roundtable
From butchers' thumbs to long hair and sandals via datacentre efficiency,
the FST Data Centre Roundtable was nothing if not wide-ranging
the FST Data Centre Roundtable was nothing if not wide-ranging
The challenges of change
Technology is going through a revolution, but how do organisations cope with these
challenges? Our roundtable assembled 12 major financial institutions, and suppliers
IBM and Intel, and asked them to debate and share their thoughts
challenges? Our roundtable assembled 12 major financial institutions, and suppliers
IBM and Intel, and asked them to debate and share their thoughts
The future of payments
Changes in regulations and technolgy have created a new landscape in payments, but as our panel reports, there may be more challenges to come
Online finance, now and soon
Commoditisation of financial products, the rise of comparison sites, premier brands,
security, regulation and the future of the internet - just a few of the subjects covered in the FST Online Roundtable. Mark Evans reports
security, regulation and the future of the internet - just a few of the subjects covered in the FST Online Roundtable. Mark Evans reports
Squeezing the Balloon
Fraud always seems to be with us, whatever the penalty and however hard
financial institutions attempt to meet it, but amid the gloom there are some signs
of fighting back, and whilst fraud may never be eradicated, it can at least be
made a lot harder. The FST Fraud Roundtable discusses the options
financial institutions attempt to meet it, but amid the gloom there are some signs
of fighting back, and whilst fraud may never be eradicated, it can at least be
made a lot harder. The FST Fraud Roundtable discusses the options
Data Centres Discussed
From hardware to human factors, from operating systems to carp (no, really) the FST Roundtable discussed the current needs of data centre management. Assembled were attendees from financial institutions, legal firms, suppliers and associations, and whilst it is fair to say there were some differences of opinion, the debate was stimulating and wide ranging...
Great Expectations
The FST Payments Roundtable, chaired by Charles Bryant, considers the development of technology, and the future role information will play in payments in light of SEPA and the UK Faster Payments Scheme
TATA Consultancy Services - Cloud Computing
Cloud computing is the convergence of virtualization, distributed applications, grid, maturity of enterprise software applications and enterprise IT management.
Genesys. Rethinking Contact Center and Back Office Processes:
The Challenges of Achieving Balance and Consistency
Genesys. Staffing and Workload Management:
Fleshes out the importance of properly managing contact center and back office work, especially through the alignment of employee skill sets.
Genesys. The Importance of Proper Hiring, Training, Career Path Development, Skilling, and Routing
Which explains why it is imperative to implement these factors correctly in the contact center and back office to ensure competent customer interactions.
Genesys. Sustained Management: Changing the Game with Genesys iWD
The article explains how Genesys intelligent Workload Distribution (iWD) has the power to change the game in the contact center space based on new visibility into tracking, reporting, and performance management
Research Study: The Revolution in Self-Service Channels in the Financial Services Sector
This report analyses the growth of consumer self-service channels in key areas of the Financial Services Market
iWD Happy Customers.
Interested in improving operational productivity by as much as 20%? Now you can with Genesys intelligent Workload Distribution. This proven service delivery optimization solution prioritizes and distributes work tasks across the enterprise to the people best suited to handle them�resulting in increased efficiency, lower costs, and increased customer satisfaction.
