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FStech Roundtables
About FStech Roundtables:
Fstech hosts a number of exclusive roundtables throughout the year, for information about hosting roundtables please contact: sonia.patel@fstech.co.uk +44 (0)20 7562 2430.

If you are interested in attending FStech roundtables, please contact: timothy.skinner@fstech.co.uk +44 (0)20 7562 2417.
Optimising datacentres
The latest FStech roundtable, held in association with F5, Fusion-io and Internexion, looked at datacentres and the hugely important issues of virtualisation, cloud computing and mobile device growth
Dancing in the Dark
FST took a panel of war weary agents battling to keep risk at bay whilst still allowing business to do business and asked them about the current market, their responsibilities and where systems fit in (With apologies to Bruce Springsteen for the titling)
The outsourcing game
Scott Thompson reviews the latest FStech roundtable, held in conjunction with HML and Invest Northern Ireland and covering the hot topic of outsourcing
Virtual Challenges
FStech recently collaborated with EMC Consulting to host its latest roundtable discussion, addressing advancements in virtual desktop infrastructure (VDI) technology, and the considerations necessary prior to the implementation of a new VDI
FST ID Verification and Anti-Fraud Strategies Roundtable
FST assembled a panel of experts on identity to discuss the issues involved with
authentication, trust, and how to deal with credit risk
FST Datacentre Roundtable
From butchers' thumbs to long hair and sandals via datacentre efficiency,
the FST Data Centre Roundtable was nothing if not wide-ranging
The challenges of change
Technology is going through a revolution, but how do organisations cope with these
challenges? Our roundtable assembled 12 major financial institutions, and suppliers
IBM and Intel, and asked them to debate and share their thoughts
The future of payments
Changes in regulations and technolgy have created a new landscape in payments, but as our panel reports, there may be more challenges to come
A trilogy of people, processes and technology
The FST Retail Banking Roundtable
Online finance, now and soon
Commoditisation of financial products, the rise of comparison sites, premier brands,
security, regulation and the future of the internet - just a few of the subjects covered in the FST Online Roundtable. Mark Evans reports
Squeezing the Balloon
Fraud always seems to be with us, whatever the penalty and however hard
financial institutions attempt to meet it, but amid the gloom there are some signs
of fighting back, and whilst fraud may never be eradicated, it can at least be
made a lot harder. The FST Fraud Roundtable discusses the options

markevans


FStech Whitepapers
Single Customer View in Financial Service
This white paper outlines what a single customer view is and what the UK requirements are, why this represents best practice and how it can be advantageous to the business, and the techniques and technologies that will be most effective in establishing and maintaining such an approach.
FST Whitepapers
Single Customer View in Financial Service
This white paper outlines what a single customer view is and what the UK requirements are, why this represents best practice and how it can be advantageous to the business, and the techniques and technologies that will be most effective in establishing and maintaining such an approach.
TATA Consultancy Services - Cloud Computing
Cloud computing is the convergence of virtualization, distributed applications, grid, maturity of enterprise software applications and enterprise IT management.
Genesys. Sustained Management: Changing the Game with Genesys iWD
The article explains how Genesys intelligent Workload Distribution (iWD) has the power to change the game in the contact center space based on new visibility into tracking, reporting, and performance management
Research Study: The Revolution in Self-Service Channels in the Financial Services Sector
This report analyses the growth of consumer self-service channels in key areas of the Financial Services Market
Genesys. Staffing and Workload Management:
Fleshes out the importance of properly managing contact center and back office work, especially through the alignment of employee skill sets.
Genesys. The Importance of Proper Hiring, Training, Career Path Development, Skilling, and Routing
Which explains why it is imperative to implement these factors correctly in the contact center and back office to ensure competent customer interactions.
Genesys. Rethinking Contact Center and Back Office Processes:
The Challenges of Achieving Balance and Consistency
SVC Analysis Report
Getting value from a single customer view?

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