Philippines’ UnionBank opens fully digital branch
Written by Chris Lemmon
UnionBank of the Philippines has partnered with NCR Corporation to unveil its wholly-digital branch in Makati City, Manila, in line with the bank’s digital transformation strategy.
Named ‘The Ark’, the new branch will feature an array of technological features, including touch screen, augmented reality and digital interaction. Centrally-located video tellers will remotely deliver 90 per cent of the services typically available at a traditional branch, across extended hours.
Self-service ATMs dispense cash, accepts cash and cheque deposits in multiple currencies and offers a broad range of other services, such as bill payment, fund transfer, mobile phone top-up and mini-statements.
Edwin Bautista, president and CEO of UnionBank, commented: “Today, the banking sector is witnessing transformational changes in terms of customer expectations and meeting them to the utmost satisfaction is what puts one ahead of the crowd.
“Only through deployment of futuristic solutions can the present lead be sustained and expanded. With the addition of this innovative concept, we are confident of revolutionizing branch banking across the country and delivering exceptional customer experiences.”
Jose Resendiz, vice president and general manager of NCR, added: “We are excited to deliver innovative self-service technologies that assist pioneering banks such as UnionBank to transform customer experiences and leverage optimal staff productivity, while maintaining a personal touch with their customers.”