The UK Cards Association has published its 2012 Annual Report.

Highlights include: fraud losses on UK cards continued to fall thanks to the banking industry’s on-going investment in fraud prevention initiatives such as the Dedicated Cheque and Plastic Crime Unit (DCPCU); by the end of 2011, 20 million cards had been upgraded to contactless technology and 73,000 outlets had contactless readers installed.

Melanie Johnson, chair of The UK Cards Association, comments: “A key objective for us as an industry is to make sure we are putting our customers at the forefront of everything we do, and last year was no exception. Our 2012 Annual Report shows how we have made great strides in keeping cards safer from fraud and making changes that give customers more choice and control. We have also delivered some very tangible benefits: giving customers peace of mind that the highest debt on their credit card will always be paid off first; introducing a new annual credit card statement which every cardholder will receive from now on; and improving the transparency of charges when buying, or spending in, foreign currency.”

Share Story: