Tesco Bank customers who were locked out of their accounts for a number of days have now logged back in online, the bank says. Around 1,650 of the 2,500 customers who were barred from their accounts by technical issues are now back in the system.
The remainder have been contacted and should be able to access their accounts using the information sent to them, a spokesman said. Tesco Bank has already apologised after admitting it failed some customers. Its operations were hit by a computer glitch following a migration of savings and loans accounts from systems at former partner, RBS. It is in the process of migrating the accounts to its own Fiserv Signature bank platform.
People online at the time of the fault were unable to access their accounts. Customers who were locked out had to reset their login details. "Tesco strive to deliver service of the highest standard and for a significant minority of customers we have failed to do that," Tesco Bank chief executive Benny Higgins said. "We do apologise unreservedly. It's absolutely our focus to put this right."
Anyone who has incurred costs as a result of the problems will be refunded.
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