Swiss banks to pilot universal ATM software
Written by Chris Lemmon
Swiss banks are to begin piloting universal, vendor-neutral software developed by NCR Corporation to improve usability, reduce costs and enable faster updates.
This forms part of the SIX Group’s ATMfutura initiative designed to provide Swiss banks with the same user interface and user guidance on all their ATMs, substantially simplifying their operation. Selected branches in Switzerland will begin piloting the standardised software in the summer of 2017 though the end of the year. Beginning in 2018, the new software platform will be made available for all Swiss ATMs.
The ATMfutura project aims to replace the more than 20 different solutions from various vendors currently used in Swiss banks' ATMs with one common standard to enable easier, faster and cost efficient software updates and changes and generate economies of scale.
Furthermore, bank customers will see improved usability and the introduction of new services, such as mobile cash withdrawals with a QR code on their smartphone, the selection of favourite denominations or a voice-guided experience for visually impaired customers. These kind of services are currently only offered by select banks.
Juerg Weber, division CEO of SIX Payment Services, said: “The harmonization of the ATM software is only the first step in the ATMfutura project. In the future we will be able to offer banks in Switzerland a comprehensive offering that enables them to reduce costs and increase usability for customers through standardization, volume purchasing options and optimized processes.
“A project of this scale required a reliable partner with long term experience, flexibility and know how, like the one we found in NCR.”