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Monday 20 November 2017

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Standard Chartered rolls out banking chatbot

Written by Anthony Strzalek
14/11/2017

Standard Chartered has unveiled a new chatbot on its online and mobile banking platforms and websites.

Powered by Kasisto’s conversational artificial intelligence (AI) platform, KAI Banking, the chatbot will act as a virtual personal assistant to help clients manage money, make payments and analyse their spending in a split-second, via natural conversations in English and other languages.

The service will launch in phases starting in Hong Kong next year, subject to regulatory approval.

Deniz Güven, global head of design and client experience at Standard Chartered, said: “We are taking disruptive technology and using it to design a client experience that is not just convenient and personal – it’s a whole new banking experience. Looking at how quickly our clients are embracing digital, I expect our chatbot will become a popular way to connect with us anytime, anywhere.”

Zor Gorelov, chief executive officer and co-founder of Kasisto, added: “KAI is already a banking expert and once it’s trained on Standard Chartered products and services, it will serve as a powerful AI brain ready to meet their clients in the channel they prefer.”



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